Version 1.3

Updated: 24th May 2018

Maintaining your privacy and your trust is very important to us. We strive to be especially clear on how we use your personal information, if and when we collect it, and on the ways in which we can work together to protect your privacy.

This document is for compliance with the UK Data Protection & Privacy legislation and the Applied GDPR (General Data Protection Regulation) also known as Regulation (EU)2016/679

This Privacy Policy explains the:

  • Identity and contact information of the data controller
  • Legitimate interests of the data controller or third party
  • Purpose of the processing and the lawful basis for the processing
  • Categories of personal data to be processed
  • Details of whether personal data came from direct or indirect sources
  • Recipients or categories of recipients of the personal data
  • Details of data transfers to a third country and safeguards
  • Length of time personal data is processed and any criteria used to establish the length of time the data is processed
  • Data Subject’s Rights (Your rights)
  • Right to complain to the supervisory authority/regulator
  • Details of any part of a statutory or contractual requirement and possible consequences of failing to provide the personal data
  • The existence of any automated decision making, including profiling and information about how decisions are made

What products and services are covered by this policy?

This Privacy Policy applies to the information that we may obtain from you through your use of our website(s), from your direct contact with our franchisees or a call handling centre, collectively called the “Services”. If you have any questions or need more information about these Services, please contact us at the email address in the section below.

Data Controller

For the purposes of the data protection & privacy legislation the Data Controller is:- Ovenu Franchising Limited (abbreviated to ‘we’ and/or ‘us’ throughout this notice)

Ovenu Franchising Limited is a Company Registered in England & Wales under Registration Number 3751822.

We are also registered at the Information Commissioner’s Office No.ZA225575

To contact us, please write to us at our Trading Address; Unit 3, Station Industrial Estate, Oxford Road, Wokingham Berkshire. RG41 2YQ or use Email: privacypolicyinformation@ovenu.co.uk

We will use the information we collect for a variety of purposes, including to:

  • Make our Services work for you;
  • Provide, operate, maintain, improve, personalise, and promote our Services;
  • Develop new products, services, features, and functionality;
  • Process and complete transactions, and send you related information, including purchase confirmations and invoices;
  • Communicate with you, including responding to your comments, questions, and requests; providing customer service and support;
  • Providing you with information about services, transmitting technical notices, updates, security alerts, administrative messages, and occasional marketing messages;
  • Providing other news or information about us;
  • Monitor and analyse trends, usage, and activities in connection with our Services;
  • Investigate and prevent fraudulent transactions, unauthorised access to our Services and other illegal activities

We only process personal data on a legitimate interest basis that such processing is necessary in order to enter into or perform a contract for our service(s) or provide further information about our franchise opportunities and/or;

We and our franchisees will legitimately process data to confirm any and all bookings made in keeping with The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and/or;

We and our franchisees will process data to supply you with accurately prepared and costed quotations prior to commencing works based on information you provide us with either verbally or via our website contact forms.

Providing further information about our franchised business opportunity is often supplied over a number of communications and there is always the option to unsubscribe at any time to stop receiving further information electronically. To stop receiving communications via any other media (by post for example), you can request this in writing to our Trading Address above.

All of the above is processed on the basis we have a legitimate interest which is not overridden by the rights or freedoms of the affected data subjects.

Categories of personal data and Sources

What information do we collect from you, and how is it used?

Direct:

You can visit our website without telling us who you are and without revealing any personal information about yourself. To provide full service however, we will most often need to collect some personal information. For instance, we collect information about you when you request a quotation or details of our franchise opportunity. The types of Information we collect may include email address, country of residence, your name, postal address and phone number.

We do not collect or process sensitive/special categories of personal data, nor facilitate processing personal data of data subjects under the age of consent (children).

Indirect:

From cookies: We may also collect “cookie” information that we may save to your computer or mobile device. Cookies are small data files stored on your hard drive or in device memory. We use cookies to improve and customise our Services and your experience; to allow you to access and use our Services ; to log visits and to understand which areas and features of the Services are most popular. We may also associate the information we store in cookies with personal information you submit while using our Services. You can instruct your browser, by changing its options, to stop accepting cookies or to prompt you before accepting a cookie from websites you visit. If you do not accept cookies, however, you may not be able to use all aspects of our Services.

For specific information on cookies, please refer to Aboutcookies.org

Logs: We may record certain information and store it in log files when you interact with our Services. This information may include Internet protocol (IP) or other device addresses or ID numbers as well as browser type, Internet service provider, URLs of referring/exit pages, operating system, date/time stamp, information you search for, locale and language preferences, your mobile carrier and system configuration information.

Analytics: We and our analytics providers also collect and store analytics information when you use our Services to help us improve our Services. We make sure this data is anonymous by not connecting any analytics data to personally identifiable data such as a name, email address, physical address or phone number.

How might we share information?

We are not in the business of renting or selling your personal information. We consider this information to be a vital part of our relationship with you. There are, however, certain circumstances in which we will share your personal information with third party data processors, as set out below:

The Ovenu business is run and operated as a Business Format Franchise under franchise agreement between Ovenu Franchising Limited and our franchisees.

Our appointed franchisees process data in accordance with our Internal Privacy Policy stipulations and in accordance with the Terms of their Franchise Agreement with us.

Newsletter Service: We use a commercial application to facilitate our newsletter service and there is the opportunity to unsubscribe on each & every item.

Compliance with Laws and Law Enforcement Requests; Protection of Our Rights: We may disclose your information (including your personal information) to a third party if:

  • We believe that disclosure is reasonably necessary to comply with any applicable law, regulation, legal process or governmental request
  • To protect the security or integrity of our products and services
  • To protect our property, rights, and safety and that of our customers or the public from harm or illegal activities
  • To respond to an emergency which we believe in the good faith requires us to disclose information to assist in preventing the death or serious bodily injury of any person; or
  • To investigate and defend ourselves against any third-party claims or allegations.

Business Transfers:

We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another person or company. And for clarity, this may include the change in proprietorship of a franchise territory. We will notify you of such a change in ownership or transfer of assets by posting a notice on our website and/or email as part of our contractual obligation to you.

Data Transfers

The data controller does not transfer personal data outside of the United Kingdom or European Union. The data controller has ensured that adequate safeguards are in place with data processors acting on its behalf.

How long will we keep the personal data?

Retaining some data may be subject to a statutory retention period and this must be adhered to, (to keep certain data for a minimum period of time). This may include personal data (name, address, contact details), but on expiry of such statutory requirement, such data will be destroyed securely. Where possible any personally identifiable data will be anonymised or pseudonymised.

Your information we use for occasional marketing purposes will be kept with us until you notify us that you no longer wish to receive this information. Our backup routine keeps data for a rolling 30 day period after which time the data is removed from all systems.

Statutory or other requirements

We do not process personal data in respect of any statutory requirement nor require personal data to be supplied as part of any contractual agreement other than the franchise agreement with our franchisees however, in respect of the controller’s services, certain communications may not be possible without such personal data being supplied, for example an email to furnish you with updates information etc. or an address to fulfil an order.

Profiling and Automated Decision Making

No profiling or automatic decision making processes are undertaken by us in respect of any personal data processing activities.

Your rights

Your fundamental rights as a Data Subject are:

  1. The right to be informed
  2. The right of access
  3. The right of rectification
  4. The right of erasure (often known as the right to be forgotten)
  5. The right to prevent processing
  6. The right to data portability
  7. The right to object
  8. Rights in relation to automatic decision making and profiling

Under the right of access (2), you have the right to obtain:-

– confirmation that your data is being processed;

– access to your personal data; and

– other supplementary information

So that you are aware of and can verify the lawfulness of the processing, your right to access can be exercised by contacting the data controller as above.

Not all fundamental rights are absolute.

Your right to complain to the supervisory authority/regulator

You have the right to complain about organisations processing your personal data.  You can exercise this right by contacting the supervisory authority of the data controller as follows:-

Head office

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Tel: 0303 123 1113 (local rate) or 01625 545 745 if you prefer to use a national rate number

We regularly review and, where necessary, update our privacy information. If we plan to use personal data for a new purpose, we’ll update our privacy information and communicate the changes to individuals before starting any new processing.

Testimonials

Miss Swindells, Droylsden. M43

Great service from start to finish. Pat has done an excellent job cleaning my oven, it is literally like new again. Pat also cleaned up after he’d finished, leaving my kitchen as he found it. I would definitely recommend OVENU to everybody.

Miss Swindells, Droylsden. M43

Mrs Dixon, Glossop. SK13

I am absolutely thrilled with my beautiful clean oven! Pat spent a lot of time making sure the job was perfect – and it looks just like new.

Mrs Dixon, Glossop. SK13

Mrs Wilson, Glossop. SK13

Pat has dona a wonderful job and made my oven look like new. He is a very friendly and efficient worker.

Mrs Wilson, Glossop. SK13

Mrs Tuleman, Stalybridge. SK15

What a job! Never thought I would see my oven/hob back to it’s original state, it’s now shiny and new again.

Mrs Tuleman, Stalybridge. SK15

Miss Riding, Stalybridge. SK15

Pat has supplied an excellent service. The oven and hob have never looked so clean. I have tried to keep the oven as clean as I could but Pat has achieved a level of cleanliness that was impossible for me. A totally satisfactory job. Thank you Pat.

Miss Riding, Stalybridge. SK15

Miss Cannon, Hadfield. SK13

Bought a new house but the oven was filthy – it’s like new now. Pat is friendly and polite. Would definitely recommend using this service.

Miss Cannon, Hadfield. SK13

Mr Elliott, Hyde. SK14

Great clean job. No mess. Oven now looks brand new again. Many thanks.

Mr Elliott, Hyde. SK14

Mrs Steele, Glossop. SK13

Pat Kelly called today to clean my Lacanche oven. He was very professional in his approach to the job. He was also very thorough and efficient and I will definitely be recommending him to my friends.

Mrs Steele, Glossop. SK13

Ms Bartelo, Glossop. SK13

I would like to say how pleased I was to see my oven back to it’s original state, thanks to Pat. He was a real professional. Thanks again.

Ms Bartelo, Glossop. SK13

Mr. N. Walton, Godley Hyde. SK14

A first class service and the finished job was excellent. Also Pat was very professional. (A good guy).

Mr. N. Walton, Godley Hyde. SK14

Mr McCarthy, Glossop. SK13

Pat arrived exactly on time. Very smart with a fully equipped van, Completely stripped the 2 ovens, cleaned all the parts and reassembled, good as new after 24 years of family use. You could never get these results yourself. Would recommend highly.

Mr McCarthy, Glossop. SK13

Mr Dubyl, Glossop. SK13

Great job. Great service and on time. Fantastic finish to oven. Would recommend without hesitation.

Mr Dubyl, Glossop. SK13

Mr McGregor, New Mills. SK22

Pat arrived on time and set to work immediately. He was professional, thorough and approachable. The oven/hob and extractor was cleaned to an exceptional standard and we have been delighted with his service. Many thanks!

Mr McGregor, New Mills. SK22

Mrs Titterington, Simmondley. SK13

Thank you so much. Oven looks like new. Quick, efficient job. Very professional service. Would definitely recommend you.

Mrs Titterington, Simmondley. SK13

Mrs Sowerbutts, Glossop. SK13

Very pleased with the service, from booking appointment to my gleaming oven at the end! Thank you.

Mrs Sowerbutts, Glossop. SK13

Mrs Matthews, Glossop. SK13

Really pleased with the service. Cooker/oven looks brand new. Will definitely recommend to friends and family. Oven now spotless and sparkling.

Mrs Matthews, Glossop. SK13

Mr Greaves, Charlesworth. SK13

Very happy with your work. On time, efficient, made the oven look like new.

Mr Greaves, Charlesworth. SK13

Mrs Herbert, Glossop. SK13

Absolutely fantastic, punctual and friendly. My oven and hob look as good as new. I’d definitely recommend.

Mrs Herbert, Glossop. SK13

Miss Bradley, Chorlton. M21

Thank you for your very prompt response to my email inquiry. Appointment booked within a few days, excellent communication to confirm booking and an excellent job by Pat. Friendly and efficient service – I would definitely recommend.

Miss Bradley, Chorlton. M21

Mrs Jane Digby, Charlesworth. SK13

Pat arrived promptly and produced great results. He went beyond his remit and even cleaned my hob and cooker hood. He was very polite and worked really hard. Recommended!

Mrs Jane Digby, Charlesworth. SK13

Mrs Latimore, Woodley. SK6

I’m really happy with the service I received. Pat was punctual and professional and did a fantastic job of cleaning the oven in my new house. It had been left in a dirty state and is now sparkling clean! Very impressed!

Mrs Latimore, Woodley. SK6

Miss Bracewell, Manchester. M20

I would just like to say Pat has done a really good job. My oven, hob and extractor fan are sparkling and I would recommend him to anyone. Thank you very much.

Miss Bracewell, Manchester. M20

Mr Jordan, Hayfield. SK22

Excellent service. Oven is meticulously cleaned. Would certainly recommend and will use again in the future. Many thanks!

Mr Jordan, Hayfield. SK22

Mr Birkhead, Glossop. SK13

Superb service with amazing results. Great value for money, would recommend too.

Mr Birkhead, Glossop. SK13

Mrs Jackson, Stalybridge. SK15

Absolutely brilliant service, polite, friendly and most of all I have now got a wonderfully clean oven. Would recommend to all of my friends.

Mrs Jackson, Stalybridge. SK15

Mr Bradshaw, Glossop. SK13

We are delighted with the work on our ovens. The result is like new.

Mr Bradshaw, Glossop. SK13

Mrs Hodson, Glossop. SK13

Pat Kelly arrived at the arranged time (9am) and worked non stop for the full 3 and a half hours he was here. I am delighted with the results of his work, my double oven and hob look like new and I certainly wouldn’t hesitate to recommend him to friends and relatives.

Mrs Hodson, Glossop. SK13

Michelle Lilley, Congleton. CW12

Perfect service by Pat. Prompt service with excellent results. Oven thoroughly cleaned both inside and out – looks like new. Definitely recommend.

Michelle Lilley, Congleton. CW12

Mrs. A. Wright, Glossop. SK13

Excellent job done. Would not hesitate to recommend Pat.

Mrs. A. Wright, Glossop. SK13

Mrs Johnson, Macclesfield. SK10

Just to say I am absolutely delighted with the standard of work provided. My oven now looks brand new and is shiny. This is the third time I have had my oven cleaned by your company and it is by far the best. Thank you!

Mrs Johnson, Macclesfield. SK10

Miss Kirk, Glossop. SK13

Excellent service, it’s like a brand new oven has been fitted. Quick and efficient service from Pat, and responded to the enquiry very quickly. Highly recommended!Will use again in the future. Explained the whole process thoroughly before starting the work within the property.

Miss Kirk, Glossop. SK13

Mrs Wray, Glossop. SK13

Very pleased with Pat Kelly’s work on cleaning my Rangemaster double oven. Pat was punctual, efficient and tidy. My oven is like brand new. Fantastic.

Mrs Wray, Glossop. SK13

Mrs Hilton, Stalybridge. SK15

Pat was really a nice man. Did the job really well. I am really pleased with the job and will tell my friends what a good job he did.

Mrs Hilton, Stalybridge. SK15

Lillian O’Sullivan, Gamesley. SK13

I am very pleased with the work done on my oven. Pat’s done a fantastic job. Thank you very much.

Lillian O’Sullivan, Gamesley. SK13

Mr Young, Hyde. SK14

Oven cleaned like new. Very pleased with the service and quality of work.

Mr Young, Hyde. SK14

Mrs Ball, Glossop. SK13

We’ve had Pat Kelly to clean our oven today and he’s been super! He has been very efficient with everything. He has given good advice on how to look after my oven and helpful hints! Very pleased with everything. Thank you Pat!

Mrs Ball, Glossop. SK13

Mrs Buller, Glossop. SK13

Great service! Pat was very friendly and efficient. Fantastic results! Highly recommended. Will definitely be using this service again in the future.

Mrs Buller, Glossop. SK13

Mrs Brooks, Glossop. SK13

Absolutely fantastic service. Professional from start to finish. Extremely pleased with the job done. Will recommend to all work colleagues and family and friends. Thank you again, see you in 12 months time.

Mrs Brooks, Glossop. SK13

Mrs Bellis, New Mills. SK27

Pat turned up on time and well prepared. Left me with a sparkling oven, microwave, hob and hood. Would not hesitate to recommend him.

Mrs Bellis, New Mills. SK27

? Glossop. SK13

We had the oven cleaned today along with the hob and extractor hood. All done beautifully and professionally. The work was done by a very pleasant and knowledgeable operative who I would recommend without any doubt.

? Glossop. SK13

Mr Mathis, Glossop. SK14

I am very pleased with the job, the oven is spotless. Would recommend him and have him back.

Mr Mathis, Glossop. SK14

Mrs Capes, Glossop. SK13

Thanks very much to Pat for making our oven sparkling again. Very professional service and well worth the money. Would highly recommend.

Mrs Capes, Glossop. SK13

Mrs Fielding, Prestbury. SK10

I received the most amazing customer service from Pat. The oven was cleaned a day after my enquiry and the end result was a spotless brand new looking cooker. I would recommend Pat to anyone. Thank you so much.

Mrs Fielding, Prestbury. SK10

Mrs Lowe, Glossop. SK13

Very prompt arrival. Pat was really great. He certainly got my very dirty oven sparkling like new. Will definitely be using him again.

Mrs Lowe, Glossop. SK13

Mrs Mann, Droylsden. M43

Brilliant service. Fantastic clean oven, looks brand new after years of non – cleaning. Would definitely recommend this service. Would have again to clean my oven.

Mrs Mann, Droylsden. M43

Miss Smith, Glossop. SK13

Pat attended my address today to clean my Aga. He worked hard all afternoon and produced some great results. Many thanks.

Miss Smith, Glossop. SK13

Miss Rothwell, Denton. M34

Pat arrived early, eager to get started, very polite and well mannered. Our oven is a well used family oven, cooking daily for 6 people, weekends up to 12!! So as you can imagine it was a state! Pat cleaned it to perfection, stripped everything back and did a thorough job. Can’t praise him enough for all his hard work in giving us a brand new sparkly clean oven. Well done Pat, thanks so much.

Miss Rothwell, Denton. M34

Sue Skidmore, Gee Cross. SK14

Thank you for sending your colleague to clean my oven. It now looks like new!

Sue Skidmore, Gee Cross. SK14

Miss Carswell, Stalybridge. SK15

Fantastic and professional job, lovely chap, very friendly. Would fully recommend to whomever. This job was one that I was just not getting round to doing myself and having seen at how good it now looks, I know i wouldn’t of done as near a good job.

Miss Carswell, Stalybridge. SK15

Chris Perry, Hyde. SK14

Thanks for a great job. Brought my ten year old oven up like new. Worked hard all morning and went over and above. Highly recommended and will use again.

Chris Perry, Hyde. SK14

Mr Gavin, Glossop. SK13

Friendly and efficient service. The quality of the oven clean is top quality and much better than other oven cleans I have used.

Mr Gavin, Glossop. SK13

Mr Curtis, Glossop. SK13

Pat, your agent turned up on time. Very clean and smart. Put covers on the floor and did an excellent job on my oven which hasn’t been touched in a few years, it now looks new. I am very pleased with him. He tidied up and left the place spotless when he had finished. He worked hard.

Mr Curtis, Glossop. SK13

Mrs Norma Patrick, Denton. M34

Very pleased with work done. Worked thoroughly for a long time. The oven and hob has not looked this well since new. I would recommend Pat Kelly to all my friends and will use him again next time.

Mrs Norma Patrick, Denton. M34